Truck Rental Requirements and FAQs - Enterprise Truck Rental

Truck Rental FAQs




Browse the list below to find answers to the most common questions about truck and van rental. Click the question to reveal the answer. If you do not find the information you are looking for, you can locate our contact information at the bottom of this page.

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Roadside Assistance – How can I contact Roadside Assistance? 

Our roadside assistance network helps to ensure that wherever you are, on-the-spot service is always available to maximize uptime and minimize downtime 24/7. If needing assistance dial 1-888-736-8287, option 3

 

What are the Driver’s License requirements for renting in the U.S. or Canada? 

We rent light and medium-duty vehicles that do not require a Commercial Driver’s License (CDL) (unless the driver’s usage would require such). Customers who reside in the U.S., U.S. Territories, or Canada must present a valid, unexpired government-issued Driver’s license which includes a photograph of the customer. Digital licenses are not accepted. The driver's license must be valid for the entire rental period. Rental branches will not accept photo copies of Driver’s License, “learner’s permits,” and any license which, on its face, restricts the license to the use and operation of a vehicle with a form of a breathalyzer apparatus. If international customers are attempting to rent a truck or van, an International Driver’s Permit along with other forms of identification to validate driver information may be required. For more information about Driver’s Licenses contact your local rental branch.

One Way Rentals – Can I pick up a rental truck or van at one location and return it to a different location?

With limited exceptions, rental vehicles must be returned to the original location from where they were rented. For information about returning a vehicle to a different location within the same metropolitan area, ask your rental agent or call us at 1 888 rent-a-truck (888-736-8287).

Am I able to tow with an Enterprise Truck Rental?

Towing is available on 3/4 ton and 1 ton pickup trucks in accordance with manufacturer specifications. An additional towing charge may apply. To book or for more information, contact your local rental branch for more details.

What information do I need to provide to rent a truck or van from Enterprise Truck Rental?

Renters need a valid driver's license, proof of insurance and need to satisfy age and all of our normal rental qualifications and requirements. To learn more call us at 1 888 rent-a-truck (888-736-8287).

Does Enterprise Truck Rental rent CDL trucks or tractors?

 

Enterprise Truck Rental rents light and medium-duty vehicles trucks, vans and pickup trucks that do not require a commercial driver's license. Please check with your state for any specific license requirements.

 

Does Enterprise Truck Rental rent to consumers who need to move their home or apartment furnishings?

Yes, Enterprise offers pickup trucks, vans and box trucks to consumers for household moves, projects, or other bulky cargo transport needs. For a list of helpful resources to help you move, visit our Resources Page.

How far in advance do I need to reserve a truck rental?

Enterprise Truck Rental requires no advance reservation. We can respond quickly to your last minute requests. However, like anything else, the more advance notice you can give, the better. No matter when you call your local office you will get the same great rental truck or van and the same great service.

In what cities does Enterprise Truck Rental operate?

Enterprise Truck Rental operates in many major cities with over 270 locations, and continues to expand into new markets across North America. Click our Locations link to search for a branch near you.

How is Enterprise Truck Rental affiliated with Enterprise Rent-A-Car?

Enterprise Truck Rental is the truck and van rental department of the Enterprise Rent-A-Car brand. You'll get the same award-winning Enterprise Rent-A-Car customer service, enhanced with professionals knowledgeable in the commercial truck rental industry.

Can I buy a used truck from Enterprise Truck Rental?

You certainly can. We sell our used trucks and vans too! Click the Buy a Truck link to learn more and browse our inventory. For more information contact your local Enterprise Truck Rental representative at 1-877-4 trk-sales (877-487-5725).

How do I get more information about an Enterprise truck rental?

Review our website to learn more about our vehicles, locations, and protection products and service. If you still have questions, call 1-888-rent-a-truck (888-736-8287). An Enterprise Truck Rental representative will be glad to provide you with any additional information you might need.

How do I change or cancel my reservation?

It is easy to change or cancel a reservation on EnterpriseTrucks.com. On the homepage, below the reservation details box, click “View/Modify/Cancel Reservation.” You will need the renters first and last name and the reservation number. If you have trouble with that information, please contact your local branch or for 24/7 assistance, call us at 1 888 rent-a-truck (888-736-8287).

Can I earn or redeem Enterprise Plus® points for my rental?

At this time, renters are not able to earn or redeem Enterprise Plus® points with Enterprise Truck Rental reservations.

How do I extend my rental?

If you need to extend your vehicle rental, at your earliest convenience, please contact your local branch to discuss your extension needs.

What do I need to do if I left a valuable in the rental vehicle? 

As soon as you discover that you have left a valuable or belonging in your rental vehicle, please contact the rental branch. You will need a description of the item you left behind along with details about which vehicle you rented and the date you returned it.

Do Enterprise Truck Rental locations offer pick up service?

Some of our locations offer free pickup service (geographic restrictions apply). Contact your local branch for details.

If you were unable to find the answers to your questions, please visit our Contact Us page for further assistance.