Complete Clean Pledge
As part of the Complete Clean Pledge, we have expanded our already rigorous cleaning protocols following guidance from leading health authorities and in partnership with the travel industry. While we’ve always had, and have, a very formal training process in place that instructs all employees on the proper cleaning of a vehicle, employees are now being trained to implement new and more comprehensive mandates that include enhanced cleaning guidance for vehicles
Clean vehicles have always been important to us, but at this moment in time, we know vehicle cleanliness is even more critical.
Each of our vehicles is thoroughly cleaned between every rental and backed with the Complete Clean Pledge. This includes vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to 20-plus high-touch points including:
- Key and key fob
- Steering wheel
- Steering column
- Center console
- Accessory panel
- Door interior
- Door pockets
- Seat surfaces
- Seat pockets
- Seat belts
- Interior Door handles
- Exterior Door handles
- Areas between seat/console
- Areas between seat/doorjambs
- Instrument panel and touchscreen
- Rearview mirrors
- Visor mirrors
- Trunk release
- Any other high-touch areas
We also have measures in place to immediately isolate and quarantine any vehicle if needed.
The Complete Clean Pledge extends to our locations, as well. We have also introduced updated process and safety procedures for our rental locations. Our employees working in branch locations are following best practices recommended by leading health authorities. This includes frequently sanitizing touchable surfaces with a disinfectant throughout the day. These include countertops, phones, payment devices, door handles, among other high-touch areas.
The cleaning guidance set forth in the Complete Clean Pledge is also aligned with the U.S Travel Association’s (USTA) "Travel in the New Normal" guidance.
How We Help Increase Safety for Our Employees
Enterprise is committed to providing a safer work environment during this challenging time and continues to monitor the situation, implementing additional safety measures as needed.
In addition to our branch employees, we also have remote customer service staff working to answer your questions and help you arrange or change reservations.
The employees working in branch locations are following the best practices recommended by the various health authorities to help reduce risk during this Coronavirus outbreak.
These practices include:
- Limiting the number of employees in a location
- Wearing face coverings
- Maintaining a 6-foot distance between each other
- Staying home if they are feeling ill
- Frequently washing hands
- Frequently sanitizing high touch surfaces with a disinfectant
- Using disposable gloves when cleaning vehicles
- Minimizing customer interaction at vehicle pickup
- Ensuring local teams have supplies and resources needed
Additionally, all employees have been made aware that if they ever feel uncomfortable with working in a physical location, they are under absolutely no obligation to work.
How We Help Increase Safety for and Support Customers
To help increase safety for both customers and employees, we have modified our service offerings. This includes the addition of curbside rentals at our locations to help promote social distancing by getting you quickly on your way while avoiding foot traffic in our locations.
To enhance your safety, our employees and our community, face coverings are required in our facilities.
While we look forward to continuing to serve you during this time, we recognize some travel plans may change. We continue to offer our existing no-cancellation fee policy.