Enterprise Truck Rental COVID-19 (Coronavirus) FAQs

 

Topics 


Branch Information
Vehicle Cleaning
Rental Process
Commercial and Moving Truck Rentals

 

Branch Information

Is Enterprise Truck Rental Open?

Yes. Enterprise Truck Rental is an essential services provider that remains open to meet critical transportation and personal mobility needs. Find a location near you if you need to rent a cargo van, delivery truck, stakebed or box truck.

What are the hours of operation for Enterprise Truck Rental?

Our truck rental branches have current hours listed on our website. You may call your local branch to confirm hours. In some locations, we have adjusted our hours of operation to better protect customers and employees. Find a location near you to see the most up-to-date operating hours.

What types of trucks available to rent during the COVID-19 outbreak?

We’re here to serve those who need a vehicle and to help frontline responders including emergency services, utilities, military and local governments continue to move goods and services during this global health crisis. We have medium- and light-duty trucks readily available for rent, including:

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Enhanced Vehicle Cleaning Procedures

What steps are being taken to clean the rental trucks?

Clean vehicles have always been important to us, but at this moment in time, we know vehicle cleanliness is even more critical.

Each of our vehicles is thoroughly cleaned between every rental and backed with the Complete Clean Pledge. This includes vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to 20-plus high-touch points including:

  • Key and key fob          
  • Steering wheel 
  • Steering column
  • Center console
  • Vents
  • Accessory panel
  • Cupholders 
  • Compartments
  • Door interior
  • Door pockets
  • Seat surfaces
  • Seat pockets
  • Seat belts
  • Interior Door handles
  • Exterior Door handles
  • Areas between seat/console
  • Areas between seat/doorjambs             
  • Instrument panel and touchscreen
  • Rearview mirrors
  • Visor mirrors
  • Dashboard   
  • Gearshift
  • Trunk release
  • Any other high-touch areas 

We also have measures in place to immediately isolate and quarantine any vehicle if needed. 

How is Enterprise Truck Rental protecting customers and employees amid the outbreak?

Enterprise Truck Rental is committed to providing a safe work environment during this challenging time and continues to monitor the situation, implementing additional safety measures as needed. Employees working are following the best practices recommended by the various health authorities to help protect and reduce risk during this Coronavirus outbreak. These practices include:

  • Limiting the number of employees in a location
  • Maintaining a 6-foot distance between each other 
  • Staying home if they are feeling ill 
  • Frequently washing hands 
  • Frequently disinfecting touchable surfaces 
  • Using disposable gloves when cleaning vehicles 
  • Minimizing customer interaction at vehicle pickup or delivery
  • Ensuring local teams have supplies and resources needed 

Additionally, all employees have been made aware that if they ever feel uncomfortable with working in a physical location, they are under absolutely no obligation to work. 

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Rental Process

How can I reserve a truck?

You can complete a truck reservation online without having to leave your home. Or, you can call a truck location near you or 1-888-736-8287 to reserve a truck. 

Can I cancel, modify or extend my existing truck rental because of COVID-19?

Yes. We always want to make your rental experience as easy as possible.

  • You can cancel or modify your reservation at any time via our website or call your local branch.
  • If you need to extend your vehicle rental, at your earliest convenience, please contact your local branch to discuss your extension needs.

What is the current rental process?

To help protect both customers and employees, we have modified our truck rental process. This includes the addition of appointment setting and curbside rental pickup at our locations to help promote social distancing by getting you quickly on your way while avoiding foot traffic in our locations.

When returning your rental truck, you can drop the key to the vehicle in the key box or leave it in the vehicle.

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Commercial and Moving Truck Rentals

Can I reserve more than one truck for my business during COVID-19?

Yes, our Enterprise Truck Rental locations have the ability to support your business’s needs for renting multiple trucks. To reserve multiple trucks, contact us through our online contact form, call your local branch or 1-888-736-8287 to discuss how we can support your business. 

Can I rent trucks long-term from Enterprise Truck Rental?

Yes, we offer convenient, flexible rental solutions. Commercial grade trucks or vans can be rented for a day, a week, a month or longer to support your needs. View rates online or contact your local truck rental branch. 

Can I rent a truck for moving or personal needs during the outbreak? 

If you’re needing a truck or van for personal use during the Coronavirus outbreak, Enterprise Truck Rental can help. Find a location near you to view our readily-available vehicles that can help make your move or project easier during this unprecedented time. Learn more about the steps we are taking to keep employees and customers safe.

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